Shipping policy
Last Updated: 25/11/2025
Roveas is owned and operated by Avylo LLC.
Thank you for shopping with Roveas. This Shipping Policy explains how and when your order will be processed and delivered.
1. Order Processing Time
All orders are processed within 2 to 3 business days.
During this period, our team carefully prepares your items, verifies order details, and ensures your products pass quality checks before shipment.
Please note:
-
Processing time does not include weekends or holidays.
-
High-volume seasons may require an additional 1–2 days.
2. Shipping Time
After processing, delivery typically takes:
📦 5 to 12 business days
This shipping window applies to all the regions we serve, including:
-
United States
-
Canada
-
United Kingdom
-
Australia
-
New Zealand
-
Europe (all EU/EEA countries)
Shipping times may vary depending on local postal systems, customs clearance, and courier capacity.
3. Shipping Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email containing a tracking number.
Please allow up to 48 hours for tracking updates to appear once the carrier has scanned the package.
If you do not receive tracking information within 5 days, contact us at:
📧 support@roveas.com
4. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Roveas (owned by Avylo LLC) is not responsible for issues caused by:
-
Incorrect or incomplete addresses
-
Failed delivery attempts
-
Refused shipments
-
Unclaimed packages
If a package is returned due to address errors, reshipping fees may apply.
5. Delayed or Lost Packages
Delays may occur due to:
-
Customs processing
-
Weather conditions
-
High-volume periods
-
Carrier delays
While these circumstances are beyond our control, we will assist you in locating your order.
If your package appears lost or is significantly delayed, please contact us for support.
6. Damaged or Missing Items
If your package arrives damaged or incomplete, please contact us within 48 hours of delivery with:
-
Order number
-
Photos of the issue
-
Description of the problem
We will resolve the issue quickly.
7. Contact Us
If you have any questions regarding shipping, tracking, or delivery, reach us at:
Roveas is owned and operated by Avylo LLC.